Refund policy

Return & Refund Policy

At Zoventaq, we want you to be satisfied with your purchase.

Returns

We accept eligible return requests within 30 days of delivery.

To request a return, please contact us at tassaduqali1@gmail.com with your order number and a brief explanation of the reason for the return.

Items should be unused and in their original condition and packaging, unless the item arrived damaged or defective.

Return Shipping

Customers are responsible for return shipping costs for eligible returns unless the item arrived damaged or defective.

Please contact us before sending any item back. We will provide return instructions and the applicable return address after reviewing your request.

Refunds

Once the returned item is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method. The time required for the refund to appear may vary depending on your payment provider.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us as soon as possible with your order number and photos of the item and packaging. We will review the issue and provide appropriate instructions.

Order Cancellations

Orders may be cancelled within 15 minutes of being placed. After this period, cancellation may not be possible if the order has entered processing or fulfillment.

For questions about returns or refunds, contact us at tassaduqali1@gmail.com.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us as soon as possible with your order number and photos of the item and packaging. We will review the issue and provide appropriate instructions.

If you have any questions about returns or refunds, contact us at tassaduqali1@gmail.com.